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Wtflo Service Terms

Version 1.0 · Effective 25 July 2026. These terms apply to setup and management services purchased from Wtflo through services.wtflo.com.

Scope and delivery

Your scope is the deliverables displayed for the systems selected at checkout. The delivery target is seven working days after Wtflo confirms receipt of all required, working access, assets, information and approvals. Client or third-party delays pause this timeline. Material additions or changes require a separate written scope and fee.

Standard WhatsApp Booking System scope covers one business location, up to seven services, seven qualification questions, one Google account with up to three staff or service calendars, one Razorpay account, two appointment reminders, one pre-launch revision and two small improvements during the included monitoring period. Team access follows the active Wtflo subscription allowance: one agent and three teams on the ₹2,500 Professional plan, or six agents and unlimited teams on the ₹10,000 Business plan.

A paid order for one system includes the ₹2,500 Professional plan for the first month. A paid order for both systems includes the ₹10,000 Business plan for the first month. The included month begins when the purchased system or systems go live, has no cash or refund value, and does not renew automatically. Continued platform access after that month requires the client to choose and pay for an available Wtflo subscription. WhatsApp usage and other third-party charges remain separate.

Standard Follow-Up scope covers one five-day sequence, one four-week nurture sequence, up to nine follow-up messages, three client-provided media or information assets, one missed-appointment sequence with two messages, unlimited CRM tags and stages, one pre-launch revision and two small message improvements during the included monitoring period.

Fees, GST and payment

Displayed setup prices exclude GST. Full-payment orders receive the displayed 10% discount unless another offer applies. For a 50/50 order, Wtflo invoices the first 50% before work begins and the final 50% after delivery. The final invoice is due within seven calendar days.

Overdue amounts may attract interest at 1.5% per month or the maximum permitted by applicable law, whichever is lower. Wtflo may suspend support or managed services while an amount remains overdue.

Optional monthly management

Setup includes implementation and the first 30 days of running the purchased systems. Optional management is ₹30,000 plus GST per month from Month 2, regardless of whether one or several systems were purchased. It is not activated merely by showing interest at checkout; Wtflo will confirm it separately in writing.

Result-assurance extension

If a purchased system produces none of the qualifying events below during its first managed 30-day period, Wtflo will provide one additional managed month without a management fee for that system:

Spam, duplicate, test and existing-customer records do not count. The extension applies only when required access remains active, agreed implementation and recommendations are approved on time, tracking is functional, and applicable WhatsApp and third-party services remain funded. It is an extension of management—not a revenue, sales-volume or profitability guarantee—and can be used once per purchased system.

Refunds

You may request cancellation within 24 hours after payment only if onboarding or implementation has not started. After 24 hours or once work begins, whichever occurs first, setup fees are non-refundable. Approved refunds are returned through the original payment method, subject to gateway processing times and any non-refundable third-party charges.

External services and client responsibilities

WhatsApp/Meta charges, messaging fees, payment-gateway fees, domains, external subscriptions and other third-party costs are excluded. You are responsible for lawful data, claims, messaging consent, platform compliance, timely approvals and secure access. Do not email passwords; use official partner-access or sharing tools.

Liability and termination

Platform outages, policy decisions and third-party account restrictions are outside Wtflo's control. To the extent permitted by law, Wtflo's aggregate liability is limited to fees paid for the affected service. Either party may end optional monthly management before its next billing period; fees already paid are non-refundable.

Contact and governing law

Questions or notices: hello@wtflo.com. These terms are governed by Indian law, with courts at Gurugram, Haryana having jurisdiction, subject to any mandatory consumer law.

These terms form the commercial baseline. A separately signed proposal or statement of work controls if it expressly conflicts with these terms.